This Refund Policy applies to purchases of a GoLive Bridge license ("the product"), which is a fixed-term software license for Windows. It explains when you can ask for a refund and how to do it.
Full Refund Within 14 Days, Before Activation
You may request a full refund within 14 days of purchase, as long as the license has not been activated. Once a license has been activated on any computer, this option no longer applies, because the product has been delivered and put to use.
Other Situations We Refund
- Duplicate charges. If you were billed more than once for the same order, we refund the extra charge in full.
- Non-delivery. If you completed payment but did not receive a working activation code, we will either deliver one or, if we cannot, refund the purchase in full.
- Unresolvable major defect. If a defect prevents the product's core function — fetching your TikTok live stream parameters and writing them into OBS — and we cannot resolve it for you within a reasonable time, we refund the purchase.
What Is Not Refundable
- A license that has been activated and works as described, once the 14-day pre-activation window has passed.
- A feature stopping because TikTok changed its own platform, rules, risk controls, or regional restrictions, where we have provided a fix or workaround within a reasonable time. The product does not promise to bypass or outlast such changes.
- Problems caused by your own network or device, your TikTok account status, or use that breaks TikTok's platform rules or the laws of your region.
- A change of mind after activation, or not using the license during its term.
How to Request a Refund
Email [email protected] from the address you used to buy, and include your order details (date, amount, payment method, and the activation code if you received one) with a short description of the problem. We aim to reply within one business day and to complete approved refunds within 7–14 days, returned through the original payment method.
Your Statutory Rights
Where the mandatory consumer-protection law that applies to your purchase gives you refund or cancellation rights beyond those described here, that law prevails and nothing in this policy limits it.
Changes to This Policy
We may update this Refund Policy from time to time. The current version is always the one posted on this page, with the "last updated" date shown above.
Contact
Questions about this policy: [email protected].